Terms

1. Agreement to Terms

By accessing or using Slipplane, you agree to be bound by these Terms. If you do not agree, do not use the service.

2. Service Description

Slipplane tracks webhook events, monitors event state transitions, classifies outcomes such as received, complete, or failed, and delivers alerts when expected actions do not complete. The service verifies outcomes. It does not execute your workflows, repair your systems, or guarantee successful delivery of every event.

3. Eligibility and Authority

You represent that you have authority to bind the entity using Slipplane and that your use of the service is permitted under applicable law, contract, and internal policy.

4. Authorized Use

• You may use Slipplane only for systems, endpoints, workflows, and environments you own, operate, or are expressly authorized to monitor.
• You are responsible for all configured targets, alert destinations, and account activity.
• You must not use the service for unlawful monitoring, unauthorized interception, or unauthorized access.

5. Customer Responsibilities

• Maintain accurate webhook routing, targets, alert destinations, and operational settings.
• Ensure your use of the service is permitted for the systems you connect.
• Review and act on service output using your own engineering and operational judgment.
• Maintain your own incident response, remediation, escalation, and change-management procedures.

6. Acceptable Use Restrictions

• No reverse engineering, resale, sublicensing, or unauthorized redistribution of the service.
• No use of the service to interfere with third-party systems or exceed authorized monitoring scope.
• No use in a manner that could degrade, disable, or impair the service or connected systems.

7. Monitoring Output and Service Boundaries

Slipplane provides monitoring output, classifications, event records, and alerts based on observed event behavior and expected completion signals. The service does not guarantee uninterrupted customer-system availability, perfect detection of every failure, successful execution of downstream workflows, or prevention of all operational or financial loss.

8. No Professional Advice

Slipplane is not legal advice, compliance advice, accounting advice, security certification, or a guarantee of regulatory sufficiency. Customers remain responsible for their own technical, legal, and operational decisions.

9. Availability and Modifications

We may update, improve, modify, suspend, or discontinue all or part of the service at any time. We may apply reasonable operational limits necessary to maintain performance, security, or reliability.

10. Fees and Payment

• Fees are due in advance unless otherwise agreed in writing.
• All fees are non-refundable except where required by law or expressly stated in writing.
• Failure to pay may result in suspension or termination of service access.

11. Intellectual Property

Slipplane, including the service, software, documentation, design, event-processing logic, and associated materials, remains our exclusive property or the property of our licensors. These Terms do not transfer ownership rights.

12. Customer Data and Configurations

You retain rights to your own configurations, connected systems, alert destinations, and internal operational content. You grant us a limited right to process that information solely to provide, secure, maintain, and improve the service.

13. Confidentiality

Each party will protect the other party’s non-public confidential information using reasonable care and will use it only as necessary to perform under these Terms.

14. Security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the service. No method of transmission, storage, or processing is guaranteed to be completely secure.

15. Disclaimers

The service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

16. Limitation of Liability

To the maximum extent permitted by law, Slipplane will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, loss of goodwill, loss of data, or business interruption. Our total aggregate liability arising from the service will not exceed the fees paid for the service during the twelve months preceding the event giving rise to the claim.

17. Indemnification

You agree to indemnify and hold harmless Slipplane from claims, losses, liabilities, and expenses arising out of your misuse of the service, your violation of these Terms, or your unauthorized monitoring of systems.

18. Suspension and Termination

We may suspend or terminate access to the service for non-payment, breach of these Terms, security concerns, misuse, or legal necessity. You may stop using the service at any time, subject to any active billing period.

19. Governing Law

These Terms are governed by the laws of the applicable jurisdiction stated in your service agreement or, if none is stated, the jurisdiction selected by Slipplane in its principal operating location, without regard to conflict of law rules.

20. Updates to Terms

We may revise these Terms from time to time. Continued use of the service after revised Terms become effective constitutes acceptance of the updated Terms.

21. Contact

Questions regarding these Terms may be sent to alexander@slipplane.com.