Privacy

1. Scope

This Privacy Policy applies to information processed through the Slipplane service, website, communications, billing systems, and related operational infrastructure.

2. Information We Collect

• Account and billing details such as contact name, business name, email address, and payment-related records handled through payment providers.
• Configuration data such as monitored endpoints, alert destinations, routing settings, and service preferences.
• Operational service data such as event identifiers, timestamps, event status, outcome classifications, timeout results, and alert delivery records.
• Website usage data such as browser, device, log, and session information collected for site operation, security, and analytics.

3. Information We Do Not Intend to Collect

Slipplane is not intended to collect or store raw payment card data, end-user passwords, customer credentials, or unnecessary personal information from monitored events. Customers remain responsible for configuring the service appropriately and avoiding submission of sensitive data through unsupported channels.

4. How We Use Information

• To provide, maintain, and operate the service.
• To receive monitored events, verify outcome completion, classify failures, and dispatch alerts.
• To secure the service, detect abuse, and maintain reliability.
• To communicate with customers regarding support, billing, updates, and operational notices.
• To improve service performance, diagnostics, and product quality.

5. Legal Bases for Processing

Where applicable, we process information based on contract performance, legitimate interests in operating and securing the service, compliance with legal obligations, and consent where consent is specifically required.

6. Sharing of Information

We do not sell personal information. We may share information with service providers, infrastructure vendors, payment processors, analytics providers, legal authorities where required, and professional advisers where necessary to operate, secure, or enforce the service.

7. Service Providers

Slipplane may use third-party providers for hosting, communications, monitoring infrastructure, payment processing, support, and analytics. Those providers may process information on our behalf subject to contractual and operational controls.

8. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and preserve security and operational integrity. Retention periods may vary by data category.

9. Security Measures

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No security measure can guarantee absolute protection.

10. International Transfers

If information is transferred across jurisdictions, we take reasonable steps to implement appropriate transfer mechanisms and protections consistent with applicable law.

11. Customer Responsibilities

Customers are responsible for configuring monitored endpoints, alert destinations, and workflows in a way that is authorized and appropriate for their environment. Customers are also responsible for their own notice, consent, and compliance obligations in connection with systems they operate.

12. Cookies and Similar Technologies

The Slipplane website may use cookies and similar technologies for authentication, security, performance, and measurement. Browser settings may allow you to manage or restrict some of these technologies.

13. Your Rights

Depending on your jurisdiction, you may have rights related to access, correction, deletion, restriction, objection, portability, or complaint. Requests may be submitted to alexander@slipplane.com, and we may need to verify identity before acting on a request.

14. Children’s Privacy

Slipplane is not directed to children and is not intended for use by individuals under the age required by applicable law. We do not knowingly collect personal information from children.

15. Third-Party Links and Services

The service or website may reference third-party services or links. We are not responsible for the privacy practices of third parties, and their policies govern their own processing activities.

16. Changes to This Policy

We may revise this Privacy Policy from time to time. Updated versions become effective when posted. Continued use of the service after an update constitutes acceptance of the revised policy where permitted by law.

17. Contact

Questions regarding this Privacy Policy may be sent to alexander@slipplane.com.